Sosie

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Customer Care

PAYMENTS

Sosie currently accepts the following forms of payment:
Visa
Mastercard
Discover
American Express
Paypal

ORDER STATUS

You can view and track your order status by signing into My Account and selecting 'My Orders'.

SHIPPING & HANDLING

US ORDERS

Domestic orders that are placed Monday thru Friday will be shipped within 1 business day. For example, all orders placed Saturday thru Sunday will ship out the following Monday (excluding holidays).

*Our business days are Monday - Friday, excluding holidays.

RATES

Free Standard      

Standard    

UPS 2nd Day Air

UPS Next Day Air

 

 1-5 business days        

 1-5 business days

 2 business days

 Next business day

 

Free on orders over $100.00

$6.95 flat rate

Add to shopping cart for quote

Add to shopping cart for quote

 

INTERNATIONAL

International orders that are placed Monday thru Friday will be shipped within 1 business day (Monday - Friday, excluding holidays). For example, all orders placed Saturday thru Sunday will ship out the following Monday (excluding holidays).
Please note that international delivery times may also vary due to customs delays and you may be responsible for import taxes and other custom fees for your package. Please contact your local customs office for additional information.

USPS Priority Mail International     6-10 business days     Add to shopping cart for quote
USPS Express Mail International    3-5 business days       Add to shopping cart for quote

SHIPPING RESTRICTIONS

At this time we are unable to ship to P.O. boxes.

GIFT CARDS

Sosie gift cards can be purchased and emailed to your friends and family in various amounts. They can be found at our Gift Cards page.
Sosie gift cards are only redeemable at shopsosie.com and are not refundable. You may contact us for gift card balance inquiries.

RETURNS & EXCHANGES

Customer satisfaction is a priority at Sosie and if for any reason you do not love your purchase, return the item in its original condition within 30 days for a full refund, less shipping costs. Sosie is not responsible for returns postage fees and original shipping charges are non-refundable. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached. Shoeboxes must be returned in undamaged condition. Please do not cover them with tape, place them in a larger box.

We reserve the right to refuse any returns received 30 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return. A 20% restocking fee may apply for returns accepted past our 30 days period.

If you would like to exchange an item, we suggest you place a new order for the item you want to ensure that it is in stock. We will refund the cost of the returned merchandise back to your original form of payment.

* Final sale, promotional, eyewear, earrings, and hosiery may not be returned or exchanged.

Return to:

Sosie Returns
3455 S Main St
Los Angeles, CA 90007

PRICE ADJUSTMENTS

If previously purchased merchandise is marked down within seven (7) days of the original order date, ShopSosie will adjust the price of an item, once. To receive a price adjustment, email orders@shopsosie.com. Please include your original order number with your request. Eligible refunds will be applied to your original form of payment.

SIZING

Sizing information and fit guide can be found in our Sizing page.

ONLINE SECURITY

Sosie uses the latest version of SSL to keep our customers information safe. A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet.

ONLINE PRIVACY POLICY

Sosie is committed to protecting your privacy. All personal information you enter during registration is kept private. We may use your information to contact you about new products and special promotions. If you do not wish to receive such communications, you may opt out from our mailing list by logging into your My Account page. We do not disclose, sell, or rent our customer’s information to third party companies.

AFFILIATES PROGRAM

Join us in spreading the Sosie spirit to all corners of the web by featuring one of our ads on your website or blog. You'll be rewarded with 8% of any purchase made as a result of someone clicking on your ad!?Our banner ads are made with love and care by the creative minds behind our site?/company?. We promise not to clutter your site, but rather, to enhance your site's look with fresh and beautiful images from our lookbooks and photoshoots.

Sosie reserves the right to modify, cancel, or suspend this program at any time.

TERMS OF USE

All content on this site including, but not limited to: texts, images, and graphics are the copyrighted or licensed material of shopsosie.com and may not be reproduced in any manner without the expressed written consent of Sosie.
All images, prices, sizes, description, and colors are listed to the best of our ability. In the rare occasion an item is mislisted, We reserve the right to refuse to sell the item at the mislisted price.
Sosie reserves the right to modify and/or update any information, product listing, terms, and conditions without notice.
All orders may be canceled at any time due to insufficient stock, failure to collect payment, suspicion of fraudulent intent, incorrect listing, or any other reason we see fit.

By shopping at shopsosie.com, you agree to shopsosie.com’s terms, guidelines, and rules.

Need More Help?

Feel free to shoot us an email if there are any other questions at: hello@shopsosie.com.