- Order Status
- Shipping and Handling
- Gifts Cards
- Returns and Exchanges
- Online Security
- Need More Help?
Sosie currently accepts the following forms of payment:
You can view and track your order status by signing into My Account and selecting 'My Orders'.
SHIPPING & HANDLING
Domestic orders that are placed Monday through Friday will be shipped within 1 business day. For example, all orders placed Saturday through Sunday will ship out the following Monday (excluding holidays).
*Our business days are Monday - Friday, excluding holidays.
UPS 2nd Day Air
UPS Next Day Air
1-5 business days
1-5 business days
2 business days
Next business day
Free on orders over $100.00
$6.95 flat rate
Add to shopping cart for quote
Add to shopping cart for quote
International orders that are placed Monday through Friday will be shipped within 1 business day (Monday - Friday, excluding holidays). For example, all orders placed Saturday through Sunday will ship out the following Monday (excluding holidays).
Please note that international delivery times may also vary due to customs delays and you may be responsible for import taxes and other custom fees for your package. Please contact your local customs office for additional information.
USPS Priority Mail International 6-10 business days Add to shopping cart for quote
USPS Express Mail International 3-5 business days Add to shopping cart for quote
At this time we are unable to ship to P.O. boxes.
Sosie gift cards can be purchased and emailed to your friends and family in various amounts. They can be found at our Gift Cards page.
Sosie gift cards are only redeemable at shopsosie.com and are not refundable. You may contact us for gift card balance inquiries.
RETURNS & EXCHANGES
Customer satisfaction is a priority at Sosie and if for any reason you do not love your purchase, return the item in its original condition within 30 days for a full refund, less shipping costs. Sosie is not responsible for returns postage fees and original shipping charges are non-refundable. Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached. Shoeboxes must be returned in undamaged condition. Please do not cover them with tape, place them in a larger box.
We reserve the right to refuse any returns received 30 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return. A 20% restocking fee may apply for returns accepted past our 30 days period.
If you would like to exchange an item, we suggest you place a new order for the item you want to ensure that it is in stock. We will refund the cost of the returned merchandise back to your original form of payment.
* Final sale, promotional, eyewear, earrings, and hosiery may not be returned or exchanged.
3455 S Main St
Los Angeles, CA 90007
Promotional offers and coupons cannot be applied to previous orders. However, if a previously purchased merchandise is marked down within seven (7) days of the original order date, ShopSosie will adjust the price of the item(s), once. To receive a price adjustment, email firstname.lastname@example.org. Please include your original order number with your request. Eligible refunds will be applied to your original form of payment.
Sizing information and fit guide can be found in our Sizing page.
Sosie uses the latest version of SSL to keep our customers information safe. A SSL is a protocol that encrypts your information into codes so that your information is kept secure while being transmitted via the internet.
Sosie is committed to protecting your privacy. All personal information you enter during registration is kept private. We may use your information to contact you about new products and special promotions. If you do not wish to receive such communications, you may opt out from our mailing list by logging into your My Account page. We do not disclose, sell, or rent our customer’s information to third party companies.
Join us in spreading the Sosie spirit to all corners of the web by featuring one of our ads on your website or blog. You'll be rewarded with 8% of any purchase made as a result of someone clicking on your ad. Our banner ads are made with love and care by the creative minds behind our company. We promise not to clutter your site, but rather, to enhance your site's look with fresh and beautiful images from our lookbooks and photoshoots.
Sosie reserves the right to modify, cancel, or suspend this program at any time.
All content on this site including, but not limited to: texts, images, and graphics are the copyrighted or licensed material of shopsosie.com and may not be reproduced in any manner without the expressed written consent of Sosie.
All images, prices, sizes, description, and colors are listed to the best of our ability. In the rare occasion an item is mislisted, We reserve the right to refuse to sell the item at the mislisted price.
Sosie reserves the right to modify and/or update any information, product listing, terms, and conditions without notice.
All orders may be canceled at any time due to insufficient stock, failure to collect payment, suspicion of fraudulent intent, incorrect listing, or any other reason we see fit.
By shopping at shopsosie.com, you agree to shopsosie.com’s terms, guidelines, and rules.
Need More Help?
Need to speak with someone? Our customer care team is ready to pick up the phone!
Monday to Friday from 9:30am to 5:30pm PST